Terms and Conditions

TwigPro.com’s contractual model & a description of the facilitation service

These Terms and Conditions govern the facilitation services that twigpro.com will make available to you, and are in addition to the website terms of use that apply from time to time, to your use of the Website (as defined below).

You should read these Terms and Conditions carefully before using our Website, as by using our Website and using the Facilitation Services, you are confirming that you accept these Terms and Conditions and that you will comply with them. If you do not accept these Terms and Conditions, you should leave our Website and cease using the Facilitation Services immediately.

About us

We, twigpro.com Global Limited (“we”, “us”, “Twigpro”) make the Facilitation Services available to you via the Website. We are a company registered in England and Wales

You can contact us:

• By email at support@twigpro.com
• By phone at 01226982500

1.Definitions and Interpretation

1.1.In these Terms and Conditions, the following words and expressions have the following meanings:

2.The Facilitation Services

2.1.twigpro.com operates the Website which has been established to facilitate introductions between potential customers and professionals for the provision of a wide range of services. Our separate website terms of use apply to your use of the Website.

2.2.Customers will be able to search the Website to find potential professionals, and the Website algorithms will help identify professionals who may be able to meet the Customer’s requirements. We call Customer requests “Twigpros”, and each Twigpro will result in us putting you in touch with Professionals who may be able fulfil the criteria you have provided.

2.3.To use the Facilitation Services, you will be required to accept these Terms and Conditions following the instructions on the Website, and a contract will be formed between you and us for the provision of the Facilitation Services at that point. You will need to enter into a separate contract with any Professionals you wish to instruct to provide you with Services. See below for more information.

2.4.When you have submitted your request on TwigPro, you will be provided with details of all of the Professionals who may be able to fulfil the criteria that you provided. A maximum of 3 Professionals will contact you directly and you can opt to contact the Professionals yourself. Where we cannot identify any Professionals who may be able to fulfil the criteria you submitted, you will be notified that this is the case, and given the opportunity to expand your requirements.

2.5.You will be entitled to review the information you receive from the Professionals, and may or may not decide to engage a Professional to provide the Services you require. We cannot in any way endorse or confirm that the Professionals identified as a result of the Facilitation Service we offer are able to fulfil your requirements, and it will be your sole responsibility to engage with the Professional to establish whether they can meet your requirements prior to you entering into a Customer Contract. If you do engage a Professional to provide the Services, you will become a customer of the Professional and will enter into a Customer Contract with them. For the avoidance of doubt, the Services are provided to you by the Professional, and not by twigpro.com.

2.6.twigpro.com shall provide a link from the Website to the Professional’s own website (where applicable) , and shall include a facility for Customers to review a Professional’s performance which shall be available on the Website for other prospective customers to see.

2.7.Reviews should be honest, based on your own experience, and should not contain racist, sexist or homophobic content, content which is otherwise offensive, content which condescends certain people or groups, copyrighted material, unlawful content, any personal information or any information which you know to be inaccurate or false. We reserve the right to remove reviews which do not comply with these guidelines, and may ban you from leaving further reviews in the future. Please see our Website Terms and Conditions for further detail.

2.8.twigpro.com has no influence or control whatsoever on the information contained on the Professional’s website and accepts no liability for its content. The content of such third-party websites is the responsibility of the respective Professional. You will need to contract directly with the Professional for any Services you require from them.

2.9.The Facilitation Services shall be provided to you at no cost.

Important:

twigpro.com acts only as a facilitator of the introductions referred to above, and the provision of any Services by a Professional to a Customer will be subject to an entirely separate legal contract. If there are any issues with performance of those Services by the Professional, you will have legal rights of redress against the Professional directly, and not against twigpro.com.

3.Ending our contract

You can always end your contract with us, and you can do this by ceasing to use the Facilitation Services. If you have opened a customer account on the Website, you will need to contact us by email, phone or post using the details listed above.

4.Data Protection

Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.

5.Liability

5.1.As provided for in Clause 2 above, you acknowledge that the contract for the provision of the Services is between you and the Professional and as such, it is the Professional who is responsible for the provision of the Services to you. twigpro.com shall have no liability to you whatsoever in respect of the provision of the Services and / or your dealings with any of the Professionals who are listed on the Website.

5.2.

Nothing in these Terms and Conditions limits or excludes our liability to you for:

5.2.1

death or personal injury resulting from negligence;

5.2.2

fraud or fraudulent misrepresentation; or

5.2.3

any other matter for which we are not permitted by law to exclude or limit our liability.

5.3.We accept no liability for the information contained on any third-party websites linked to on our Website and we won't be liable for any loss or damage that may arise from your use of them.

If you are an individual consumer

5.5.Please note that we only provide Facilitation Services to consumers for domestic and private use. You agree not to use the Facilitation Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business customer

5.6.We exclude all conditions, warranties, representations or other terms which may apply to this website or any content on it, whether express or implied.

5.7.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Facilitation Services. In particular, we will not be liable for:

5.7.1

loss of profits, sales, business, or revenue;

5.7.2

business interruption;

5.7.3

loss of anticipated savings;

5.7.4

loss of business opportunity, goodwill or reputation; or

5.7.5

any indirect or consequential loss or damage.

6.General provisions

6.1.We make changes to these Terms and Conditions from time to time. You should therefore check these Terms of Conditions whenever you return to our Website to see whether any changes have been made, as these will be binding on you.

6.2.We may transfer our contract to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organisation.

6.3.You need our consent to transfer your rights to someone else.

6.4.Nobody else has any rights under our contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

6.5.If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

6.6.Even if we delay in enforcing these Terms and Conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

If you are an individual consumer

6.7.Which laws apply to our contract and where you may bring legal proceedings. These Terms and Conditions are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

If you are a business customer

6.8.If you are a business user these Terms of Use (and any non-contractual obligations arising out of or in connection with them) are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with them (including without limitation in relation to any non-contractual obligations).

Terms & Conditions

for Professionals

These Terms and Conditions will apply to the facilitation services that twigpro.com will make available to you, and are in addition to the website terms of use that apply from time to time, to your use of the Website (as defined below).

1.Definitions and Interpretation

1.1.In these Terms and Conditions, the following words and expressions have the following meanings:

1.2.all headings are for ease of reference only and will not affect the construction or interpretation of these Terms and Conditions;

1.3.references to a “person” include any individual, body corporate, association, partnership, firm, trust, organisation, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of state or any other entity (in each case whether or not having separate legal personality);

1.4.references to any legislation or legislative provision will include any subordinate legislation made under it and will be construed as references to such legislation, legislative provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;

1.5.any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions will be construed without limitation and accordingly will not limit the meaning of the words preceding them and the ejusdem generis rule will not apply;

1.6.references to “in writing” or “written” include e-mail.

2.twigpro.com’s contractual model & a description of the facilitation service

2.1.Upon acceptance of these Terms and Conditions by you, and in exchange for the Fees, twigpro.com will provide contact details to you from time to time as more particularly described below.

2.2.twigpro.com operates the Website which has been established to facilitate the provision of potential customers’ contact details to professionals for the provision of a wide range of services.

2.3.Prospective Customers will be able to search the Website to find potential professionals to meet the Prospective Customer’s requirements. We call Prospective Customer requests “Twigpros”, and each Twigpro will provide details about the Prospective Customer’s requirements.

2.4.By accepting these Terms and Conditions, you agree that you will need to register as a “Professional” on the Website, which will mean that you will have the right to access relevant Twigpros in exchange for Credits. If you redeem Credits in response to a particular Twigpro, twigpro.com will share with you the contact details which have been provided by Prospective Customers, who will then be known as Contacts, so that you can get in touch with them. The Prospective Customer will be entitled to review any responses they receive from you and other Professionals, and may or may not decide to enter into a separate contract with you or another Professional. Where you are engaged by a Prospective Customer, those persons will become your Customer. For the avoidance of doubt, a Customer is a customer of the Professional, and not a customer of twigpro.com.

2.5.Upon completion of a Professional’s registration on the Website, twigpro.com shall provide a link from the Website to the Professional’s own website, and shall include a facility for Customers to review a Professional’s performance which shall be available on the Website for Prospective Customers to see. You acknowledge and agree that any reviews left are the Customers’ own opinion, and that twigpro.com is not liable to you in any way whatsoever for the content of such reviews. You will ensure that any website that is linked to your profile on the Website complies with all applicable laws, guidance and regulations.

2.6.Important:

twigpro.com acts only as a facilitator of the Contacts referred to above, and the provision of any services by a Professional (including the Services provided by you) to a Customer will be subject to an entirely separate legal contract. If there are any issues with performance of those Services by you, the Customer will have legal rights of redress against you, as the Professional, directly.

3.Quality of the Facilitation Services

3.1.The Facilitation Services will be provided by twigpro.com using reasonable care and skill . Time will not be of the essence where we have stated on the Website that any Contacts will be provided within a prescribed period of time.

3.2.In the case of twigpro.com’s performance of the Facilitation Services, unless expressly stated otherwise in these Terms and Conditions, all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded from these Terms and Conditions

3.3.Unlike other providers in the market, the Facilitation Services do not make any guarantees that you will be successful in being hired by a Prospective Customer for services, and our role is only to give you the opportunity to make contact with a Prospective Customer. If you do not secure a job with the Prospective Customer who has issued a Twigpro on our Website, you will not be entitled to any Credit refund from us. Please see Section 6 below for further information regarding our policy on Credit refunds.

4.The Professional’s obligations

4.1.You warrant to twigpro.com that the Services that you provide to your Customers will be performed by you and anyone acting on your behalf with due care and diligence, with integrity and to such high standard of quality as it is reasonable for the Customer to expect in all the circumstances, and shall comply at all times with all laws, guidance and regulations that apply to your provision of the Services to your Customers (including, without limitation, those relating to data privacy, consumer law, and health & safety).

4.2.You will at all times: (a) cooperate with us in all matters relating to the Facilitation Services; (b) provide, in a timely manner, such information as we may reasonably require, and ensure that it is accurate and complete in all material respects; (c) comply at all times with our Website Terms of Use; (d) comply with all policies and requirements as specified on the Website, as updated by us from time to time; (e) comply with any vetting requirements that we may impose on you from time to time; (f) ensure that you make it clear to Customers that any Services to be provided are provided to them by you and not by twigpro.com.

4.3.You will comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010.

5.Purchasing & Using Credits

5.1.To have access to Contacts, you will be required to purchase Credits from us. The cost of Credits are set out in Schedule 1. VAT (or local equivalent) shall be payable in addition to the Credit costs specified in Schedule 1.

5.2.All Credits shall be payable in accordance with Schedule 1.

5.3.You will be able to redeem Credits you have purchased in exchange for Contacts on the Website, and the Website will tell you how many Credits you will need to use in exchange for each individual Contact.

6.Intellectual Property Rights

The property and any copyright design rights or other intellectual property rights in any material, data or other information provided to you by twigpro.com, including all information and content on the Website, (subject to any such rights of any third party) belong (or continue to belong) to twigpro.com.

7.Data Protection

Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.

8.Liability

8.1.As provided for in Clause 2 above, you acknowledge that you remain contractually liable to Customers for the provision of the Services, but you acknowledge that twigpro.com may suffer reputational damage if you do not perform your contractual obligations under Customer Contracts properly. You hereby agree to indemnify twigpro.com in full against all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses that we do or will incur or suffer, all claims or proceedings made, brought or threatened against twigpro.com by any person (including, without limitation Customers) and all losses, liabilities, costs (on a full indemnity basis), damages and expenses we do or will incur or suffer as a result of defending or settling any such actual or threatened claim or proceeding, in each case arising out of or in connection with your breach of your obligations set out in Clause 2 above.

8.2.Subject to Clause 9.4 below, twigpro.com’s maximum aggregate liability under these Terms and Conditions will be limited to the Value of Credits purchased in the preceding twelve month period.

8.3.Subject to Clause 9.4 below, twigpro.com will have no liability to you for any: (a) loss of profit, loss of sales or business (in each case whether direct, indirect or consequential); (b) loss of or damage to goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential); (c) any liability you may owe to any third party, including, but not limited to, a Customer (in each case whether direct, indirect or consequential); (d) loss of use or value of any data or software (in each case whether direct, indirect or consequential); (e) indirect or consequential loss.

8.4.Nothing in these Terms and Conditions will operate to exclude or restrict any liability of either you or us: (a) that cannot be excluded or restricted in these Terms and Conditions in respect of death or personal injury resulting from negligence; (b) for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or (c) for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.

9.Information & Confidentiality

9.1.Any information provided by twigpro.com or concerning twigpro.com’s affairs shall be kept confidential by you and all information provided by you which is so designated by you shall be kept confidential by twigpro.com; but the foregoing shall not apply to any documents or other materials, data or other information which enter the public domain (other than by breach of this Clause 10.1, or where any disclosure is required by law or regulatory authority.)

9.2.Neither party shall use the other’s name, trademarks, service marks or logos for any promotional or publicity purposes without the express written consent of the other.

10.Termination

10.1.Without affecting any other right or remedy available to us, twigpro.com may withdraw your registration as a Professional on the Website with immediate effect by giving you notice if: (a) you fail to pay any sums due to us during the Term; (b) if you fail to comply with your obligations in Clause 4 relating to your performance of the Services Contract with your Customers; (c) if you receive a disproportionate number of complaints and/or bad reviews on the Website from Customers and/or Prospective Customers regarding your Services and/or dealings with customers more generally; (d) if, in our absolute discretion, we consider your registration as a Professional on the Website to be detrimental or potentially detrimental to the reputation of twigpro.com; (e) you are subject to an investigation by a competent regulatory authority, including without limitation, the Information Commissioner, the Competition and Markets Authority or Trading Standards.

10.2.Without affecting any other right or remedy available to either of us, either you or we may withdraw your registration as a Professional on the Website with immediate effect by giving written notice to the other if: (a) the other party commits a material breach of any term of these Terms and Conditions; (b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets or ceasing to carry on its business; (c) the other party suspends, or threatens to suspend or cease or threatens to cease to carry on all or a substantial part of its business or (d) the other party’s financial position deteriorates to such an extent that it in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under these Terms and Conditions has been placed in jeopardy.

10.3.In the event that you cease to provide the Services and / or you do not wish to continue to be listed on the Website, you shall notify us immediately so that we may withdraw your registration as a Professional on the Website so that Prospective Customers are not provided with your details. For the avoidance of doubt, as set out in clause 6, no refunds of Credits shall be given upon such withdrawal.

11.General provisions

11.1.These Terms and Conditions are personal to you and you will not assign or transfer or subcontract any of your rights or obligations without our prior written consent.

11.2.Any notice required or permitted to be given by either party to the other under these Terms and Conditions are to be in writing addressed to the other party at its trading address or such other address as may at the relevant time have been notified to the other party.

11.3.Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute one party the agent of the other party, or authorise a party to make or enter into any commitments for or on behalf of the other party. The parties acknowledge and agree that each of them is an independent contractor, and nothing in these Terms and Conditions shall render either party (nor any staff of a party) an employee of the other.

11.4.If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the remainder of the provisions in question shall not be affected.

11.5.These Terms and Conditions will be governed by English and Welsh law and shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Schedule 1