Privacy Policy

1.What is this document and why should you read it?

This privacy notice explains how and why twigpro.com (also referred to as “twigpro.com”, “we”, “our” and “us”) uses personal data about individual users of our website twigpro.com (the “Website”) and those that access our services through APIs and through third-parties, including website users, buyers and/or professionals (whether prospective, current or past) (together, “you”).

You should read this notice so that you know what we are doing with your personal data.

2.Our data protection responsibilities

“Personal data” is any information that relates to an identifiable natural person. Your name, address and contact details are examples of your personal data, if they identify you.

The term “process” means any activity relating to personal data, including collection, storage, use and transmission.

Whether you are a buyer, a professional or just a website user (or a combination of those) twigpro.com is a “controller” of your personal data. This means that we make decisions about how and why we process your personal data and are responsible for making sure it is used in accordance with data protection laws.

3.What types of personal data do we collect and where do we get it from?

If you are reviewing this then you will fall into at least one of the following categories of individuals about whom we process personal data:

(a) prospective, current or past customers of twigpro.com who register an account and/or place a buyer request.

(b) current or past individuals or businesses that register as a Professional on twigpro.com to provide a service to Buyers, or businesses who we identify as being of interest to our Buyers and who we may then contact with potential business opportunities relating to our Buyers (“Professionals”); and/or

Accordingly, we will collect and process different types of personal data about you depending on which of these categories are relevant to you. The different types of personal data that we collect and the sources we collect it from are summarised below.

4.Personal Data Categories

Depending on how you use our Website and services, we will collect different types of personal data about you. For example, this might include things like your name, contact details, details about your business, our correspondence with you, records of your transactions with us, and how you use our services. We need these details to provide our services to you. We obtain this personal data from a number of different sources. For example, this could be from you, our Website, your business website as well as third party sources such as social media.

5.How we use personal data and why?

We process your personal data for particular purposes, which are relevant to your relationship and engagement with us. We are required by law to always have a “lawful basis” for processing your personal data.

We use the personal data we collect for a number of different reasons, including to provide our services to you or with you, to communicate with you, to verify your identity, to make sure our website and services are functioning properly and provide the best services for you, to keep accurate records and for legal reasons.

We rely on a number of different lawful grounds or ‘bases’ in order to process your personal data. These include that we have your consent to the processing, we need to process your personal data to enter into or perform a contract with you, we need to process your personal data to comply with our legal obligations, and/or the processing is necessary for our legitimate interests (or the legitimate interests of a third party).

We may also convert your personal data into statistical or aggregated form to better protect your privacy, or so that you are not identified or identifiable from it. Anonymised data cannot be linked back to you. We may use it to conduct research and analysis, including to produce statistical research and reports. For example, to help us understand and improve the use of our Website.

6.Who do we share your personal data with and why?

We may use certain trusted third party companies and individuals to help us provide, analyse, and improve our services (including but not limited to Buyer/Professional verification, data storage, maintenance services, database management, web analytics, payment processing, and improvement of our services). These third parties will process your personal data on our behalf (as our processor). We will disclose your personal data to these parties so that they can perform those necessary functions.

We may also share your information with third parties, who then use your personal data for their own purposes. For example, to process payments from you or where you choose to access our services through such an application. These organisations will also use your personal data for their own, separate purposes (also as a “controller”) – they will have their own privacy notices which you should read, and they have their own responsibilities to comply with applicable data protection laws.

In certain circumstances, where necessary for the purposes ,we will also disclose your personal data to:

(a) consultants and professional advisors including legal advisors, auditors and accountants;

(b) business partners and joint ventures;

(d) insurers;

(e) courts, court-appointed persons/entities, receivers and liquidators;

(f) third parties where necessary to comply with a legal obligation, to enforce a contract or to protect the rights, property or safety of our employees, customers or others; and

(g) to governmental departments, local government, statutory and regulatory bodies including (in the UK) the Information Commissioner’s Office, the police and Her Majesty’s Revenue and Customs.

7.Where is your personal data transferred to?

When we share personal data about you, as set out above, this may include a transfer of your personal data to recipients outside the UK. If any disclosures of personal data mean that your personal data will be transferred outside the European Economic Area, we will only make that transfer in accordance with our obligations under applicable data protection laws.

8.How long do we keep your personal data for?

We will only retain your personal data for a limited period of time and for no longer than is necessary for the purposes for which we are processing it for (including as necessary to comply with our legal or regulatory obligations, resolve disputes, and enforce our agreements).

9.What are your rights in relation to your personal data and how can you exercise them?

You have certain legal rights in relation to any personal data about you which we hold. If you have any concerns or queries about this notice or how we process your personal data please contact us using the details below. Each of these are subject to certain conditions.

10.General

We may update this notice from time to time to reflect changes to the type of personal data that we process and/or the way in which it is processed. We also encourage you to check this notice on a regular basis.

If you want more information about any of the subjects covered in this privacy notice or if you would like to discuss any issues or concerns with us,
you can contact us at support@twigpro.com.

Cookie Policy

This Cookie Policy describes the practices of TwigPro ("we", "us", or "our") regarding the use of cookies on our website twigpro.com. This policy outlines how cookies are utilized, the types of cookies used, and your choices regarding their management and control.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. These files contain information that is transferred to your device and are commonly used to enhance your browsing experience by remembering your preferences, analyzing website performance, and providing personalized content.

How We Use Cookies

We use cookies for various purposes, including but not limited to:
Analyzing website traffic and usage patterns
Customizing and personalizing your browsing experience
Providing targeted advertisements
Tracking and measuring the effectiveness of our marketing campaigns
Enabling certain website features and functionalities
Managing and securing user sessions
Types of Cookies We Use

a. Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate and use its features. They are typically set in response to your actions, such as logging in or completing forms. Disabling these cookies may impact the functionality of the website.

b. Performance and Analytics Cookies: These cookies allow us to collect information about how visitors interact with our website, including the number of visitors, the pages visited, and the sources of traffic. This data helps us improve our website's performance and provide a better user experience.

c. Functional Cookies: These cookies enable the website to remember choices you make, such as language preferences or region selection. They enhance your browsing experience by offering more personalized features and settings.

d. Advertising and Targeting Cookies: These cookies are used to deliver targeted advertisements that are relevant to your interests. They may also be used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

e. Third-Party Cookies: Some cookies may be set by third-party services and partners that appear on our website. These third parties have their own privacy policies, and we encourage you to review them for information on their cookie practices.

Cookie Consent and Control

By continuing to use our website, you consent to the placement of cookies on your device as described in this Cookie Policy. You can manage or disable cookies through your browser settings. Please note that blocking or deleting cookies may affect the functionality and performance of our website.

Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates. The "Effective date" at the top of this policy indicates when it was last revised.

Contact Us

If you have any questions or concerns about our Cookie Policy, please contact us at support@twigpro.com

By using our website, you acknowledge that you have read, understood, and agreed to the terms of this Cookie Policy.